It answers practical questions
Opening hours, access and services offered, from the information you give it.
AI for pharmacies
Stay at the counter, the phone is covered
Fair Call answers your customers’ practical questions and passes on to the team the requests that need handling. Pharmaceutical advice stays with the pharmacist.
With Fair Call
The problem
Serving the counter and the phone at the same time is impossible.
A crowd at the counter
Leaving a customer to pick up lengthens the line; not picking up loses the call.
The same questions
Opening hours, Saturday opening, parking, order ready: these calls all look alike.
Requests that can’t be missed
A prescription to prepare or an order to check has to reach the right person.
How Fairwai handles it
A reception tuned to your pharmacy.
Your hours, your services, your instructions.
It takes requests
It notes the request and contact details so the team can handle it and call back.
It transfers what needs it
A health question goes to a pharmacist, following the rules you set.
What changes
Fewer interruptions, a team available at the counter.
- No health advice. Every health question goes to the pharmacist.
- One summary per call. The request arrives clear and complete.
- Data in Europe. Hosted in Europe, GDPR-compliant.
- Available when you are closed. It gives your hours and takes messages.
Call excerpt, pharmacy
CustomerHello, are you open on Saturday afternoon?
ClaireThe pharmacy is open on Saturday until 7pm. Can I help you with anything else?
CustomerI’d like to know if my order has come in.
ClaireI’ll pass your request on to the team, who will call you back. May I have your name, please?
Opening hours given and request passed on to the team.
Integrations
With your phone system and messaging.
3CX
Yeastar
Aircall
Unyc
Sewan
Outlook
Google Agenda
WhatsAppDoes the agent answer questions about medications?
No. It sticks to practical information. Every health question is transferred to a pharmacist or taken as a message.
Does it know our stock?
Not directly. It takes the request and passes it on to the team, who check and call back.
Can we turn it on only at certain times?
Yes. You decide: at busy times, when you are closed, or for all calls.
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All solutionsThe easiest way is to hear it.
One minute on the phone with Claire, our voice agent, then 30 minutes with the team if you’d like.