It knows your community
Your website, your hours and your procedures become its knowledge base.
AI for local government
A front desk for residents, available at any hour
Fair Call picks up and Fair Chat answers on your website: office hours, procedures, appointments. Your staff keeps its time for situations that call for a human conversation.
The problem
A busy switchboard, staff already stretched.
Tied-up phone lines
During office hours, residents wait on hold or hang up.
A front desk closed at night
Many residents look for information outside city hall’s hours.
Always the same questions
Vital records, school lunches, the recycling center: these requests keep coming back.
How Fairwai handles it
First contact in three steps.
It only answers from your content and your instructions.
It answers and routes
It gives the right information, then routes people to the right department.
It passes it on
Appointment or request: the department concerned gets a clear summary.
What changes
Public services that are easier to reach.
- Hosted in Europe. GDPR-compliant, encrypted, role-based access.
- It doesn’t make things up. It answers using your content, and says so when it doesn’t know.
- Transfers to your staff. An urgent or sensitive situation reaches the right person.
- Multiple calls at once. Nobody waits during peak times.
Call excerpt, city hall
ResidentHi, how do I get a residential parking permit?
ClaireYou apply by appointment, with a photo ID and proof of address. I can offer Tuesday at 9:30am or Thursday at 4pm.
ResidentThursday at 4pm is perfect.
ClaireGot it. I’ll email you the list of documents.
Appointment booked and document list sent.
Integrations
With your departments’ tools.
Outlook
Google Agenda
Calendly
Google Sheets
Microsoft Teams
SlackWhere is the data hosted?
In Europe, encrypted and accessible according to roles you define.
Can the agent handle an emergency?
It transfers the call to the person or department you’ve chosen. It doesn’t replace 911 or other emergency numbers.
Can we use it only outside office hours?
Yes. It can take all your calls, or only after-hours and overflow calls.
The easiest way is to hear it.
One minute on the phone with Claire, our voice agent, then 30 minutes with the team if you’d like.